Free shipping on all New Zealand orders.
New Zealand orders are sent using NZ Post.

We aim to get your parcel posted out as quickly as possible with an estimated delivery time is 3-5 business days.

If you need an urgent delivery or overnight service, please email us at

Outside of New Zealand, Free shipping for orders over $300 NZD.
All international orders are sent via DHL Express or NZ Post.

We aim to get your parcel posted out as quickly as possible with estimated delivery times as below:

Australia: 3-5 business days.
Asia: 5 - 7 business days.
USA & UK Countries: 7 - 10 business days.
Rest of the world: 10 - 14 business days.

We cannot guarantee these exact shipping times; Each shipment is different and will vary from country to country. If you need an urgent delivery, please email us at

Customs Duties, Fees and VAT
Please be aware that orders shipped to countries other than New Zealand may be subject to import duty or other customs taxes.

Any customs or import duties may be charged once the order reaches its destination country and must be paid by the recipient of the order.
We will not refund your order if you do not want to pay for the customs or import duties.

Customs policies vary widely from country to country - we recommend that you contact your local customs office for further information.
Where customs charges are due, this may impact the time it takes your parcel to reach you.

Refunds or replacements are only issued if the product is damaged, faulty or the incorrect item was sent. We offer a 7 day return of goods policy. Within 7 days of receiving the parcel, please contact us by email ( or by phone. Our staff will assist you with the return or exchange of the goods.

● We will accept the return or exchange of goods if a defect is confirmed. Please include the original packaging and accessories when returning the goods to us.

● If the return of goods is not due to a product defect but for personal reasons (eg. purchased wrong product item), we accept the return of the goods but the customer will be liable for the cost of shipping for return or exchange.

We will not accept the return or exchange of goods under the following situations:

● Product misuse - where the product has been damaged, scratched, stained.
● Cap and seals have been opened.
● Return is beyond the 7 day return of goods period.
● Product packaging and accessories not included in the return.

Return of goods:
Product return for exchange is limited to the same product item. Please include the original product packaging, with the address, order number, name of the purchaser and contact number clearly written. This will help us to process your return request in a timely manner.

Please note there are some delays being experienced due to the border restrictions which may impact your delivery time.